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HMRC Create an Artificial Intelligence Chatbot

HMRC Create an Artificial Intelligence Chatbot

Advice

HMRC is trialling a cutting-edge generative AI chatbot designed to help users access information on business rules and support more efficiently. This innovation aims to simplify the way businesses interact with HMRC by providing quick responses to common queries.

Currently in its testing phase, the chatbot comes with a disclaimer noting that its responses may not always be accurate. Users are advised to verify the information provided and seek expert guidance for complex matters.

If you have questions about VAT, our free VAT helpline is here to provide reliable and expert advice tailored to your needs. Get in touch by calling 0161 477 6600.

Case study

A business contacted our helpline to query whether its services should be VAT exempt because its client was providing VAT-exempt vocational training. After carefully reviewing the business's activities, we confirmed that, since it was not directly supplying vocational training, it was correct to charge VAT to its client for the entire contract duration.

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